Contact Us
Reach Out to HipZip Support: We're Here to Help
We love hearing from our customers! Whether you have a question about our stylish backpacks or bags, need help with your order, or just want to share your feedback, the HipZip team is here for you.
Here’s how you can get in touch:
- Fill out the form below, and we’ll respond as quickly as possible.
- For urgent inquiries, reach out to us via email at admin@hipzippacks.com.
- Or Connect with us on social media: X platform, Instagram or TikTok.
We’re dedicated to providing exceptional service and making your experience with HipZip as seamless and enjoyable as our products.
Complete the form below to get in touch with us.
Frequently Asked Questions
What is your return and refund policy?
We accept returns and exchanges for defective or damaged items. Since our products are made to order, we do not accept returns for reasons such as changing your mind or selecting the wrong design. Please review our Return Policy for more details.
How long does shipping take?
Orders typically take 5–7 business days to produce, as all items are made on-demand. Shipping times vary depending on your location:
- U.S. Orders: 5–7 business days.
Can I customize my backpack or crossbody bag?
At this time, we don’t offer custom designs. However, we regularly update our collections with fresh and fun patterns, so check back often for new styles!
How can I contact customer support?
You can reach us through our contact form above (on the Contact page of the site) or email us directly at admin@hipzippacks.com. We aim to respond within 1 business day as of current.
What materials are your backpacks and bags made from?
Our backpacks and crossbody bags are crafted with high-quality, durable canvas materials and stitching that is designed for comfort, utility and style. Specific material details can be found on each product page.
Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping options in the future, so stay tuned! Check our Shipping Policy for more specific details.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your door.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and other secure payment options.
How do I care for my backpack or crossbody bag?
To keep your HipZip bag looking its best:
- Spot clean with a damp cloth and mild soap.
- Avoid machine washing or drying to preserve the design.
Find Your Perfect Accessory Bag Today
Shop now and discover your next favorite accessory. Stylish, versatile, and perfect for any occasion—HipZip bags and backpacks are here to transform your everyday style into something fun and unique.